Subscription policy

Cancellation Policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

You have the right to cancel your order within 14 days without giving any reason under the consumer contract regulation 2013. This cancellation period will expire after 14 days or whenever the goods are delivered whichever is sooner. Changes to your subscription can be made in your account under 'subscription plans' at any time.

Should you not be able to make the desired cancellation change in your account online, to exercise the right to cancel the order you must inform Log Club by email at hello@log.club. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the right to cancel before the cancellation period expires.

Subscriptions

When you embark on a subscription journey with us, you're in for a treat! Here's how it works: you'll receive a series of delightful deliveries, carefully tailored to your chosen subscription duration and frequency. It's all about making your life easier and more enjoyable.

Rest assured, your payment details are safe and sound with us. We'll only charge you for each delivery just before it happens (usually 48 hours in advance).

Our subscriptions are as flexible as you are. They continue until you decide otherwise, but you're free to pause, tweak, or cancel them whenever you like. We want you to have the perfect experience.

Canceling or modifying your subscription is a breeze. Just follow the links in your order confirmation emails, and you'll be in control of your subscription destiny.

Now, a little housekeeping: To ensure the fairness of our subscription system, we reserve the right to adjust the discount level for subscriptions that are rescheduled beyond their indicated frequency. Don't worry, it's all about keeping things fair and square.

Similarly, we're committed to maintaining the integrity of our subscription program. We won't hesitate to decline subscriptions from customers who might be taking advantage of the system. We're here to create a positive shopping experience for everyone.

Should such a situation arise, and we need to cancel an order, we'll do our best to reach out to you before taking that step. Your satisfaction is our priority.

So, here's to hassle-free shopping, personalized subscriptions, and your peace of mind. Thank you for being a part of our subscription family, where convenience meets choice!

See our returns policy for more details on returns and refunds.

Pre-orders

At times, our logs are still basking in the warmth of the kiln, eagerly awaiting their journey to your home. This is what we like to call a "pre-order" – an opportunity to be among the first to enjoy the driest of all of our logs, those that are not quite in our inventory ready to ship yet. 

When you embark on a pre-order, you're securing a soon-to-be-available logs and we handle that transaction the same way we do for logs that are ready to ship. So to make it official, we'll collect the full payment at checkout. It's a way of saying, "These logs are reserved just for you."

The flexibility is on your side – you have the power to cancel any paid pre-order order that hasn't yet seen the light of day and still get a full refund. However, once the order has been fulfilled, they are yours to keep. If you ever need more information about returns and refunds, our Returns Policy has got you covered.

Thank you for being part of our journey, where pre-orders are a promise of warm things to come!

Cancellation of Orders that have already been fulfilled or refusal of delivery

The Log Club Ltd does not bear the cost of returning cancelled orders which by their nature cannot be returned by post. The cost of this is £45 - £100 including VAT dependent on the customers UK postcode. You will then be reimbursed within 14 days of Log Club receiving the goods back (excluding original delivery charge).

You are able to cancel your order prior to shipping with no cost penalty being incurred.

If delivery is refused for any other reason then a charge for returning the goods will be made to the customer. The charge is £40 - 100 including VAT dependent on the customers UK postcode. A charge may be made for re-delivery if you fail to notify us at the time of order any access restrictions or issues that prevent us from delivering to your property.