Shipping policy

We deliver ourselves within 15miles of our Hub in Frodsham, Cheshire. In order to enable us to operate nationally, we send non local orders via a third party pallet network. National deliveries should be expected to be made using an 18 tonne vehicle. 

While we endeavour to meet all individual requests regarding delivery, they will be subject to the terms and conditions of our shipping policy as set out below and are not guaranteed. 

Once your order has been processed, your goods will be dispatched to the address you have requested us to deliver to. You must provide a suitable daytime contact number at the time of ordering. Failure to do so could result in a delay or refusal of delivery.

Deliveries days are Monday to Friday between 9am and 5pm. 

All orders are delivered on a wooden pallet. The pallet is removed from the lorry by being lowered to the ground on a tail lift and moved on the ground with a manual pallet lifter. Manual pallet lifters cannot move on gravel or other loose surfaces. They will not move up kerbs or over steps. Please note that if access to your property is difficult or if you have a gravel driveway that the delivery will have to be made as a standard kerb side delivery. Please note the pallet will left with you to dispose of, except in the case of local deliveries where we are happy to recycle the current or previously delivered pallets.

The delivery is contracted for a one man, kerb side delivery only. While we endeavour to meet or indeed exceed delivery expectations, any movement of the goods on your property is at the driver’s discretion and we cannot guarantee this service. We encourage drivers to help where conditions safely allow however, please note that the driver may at their sole discretion be unable to leave the pallet at the specified location for any reason (including, for example, because the location does not meet the requirements set out), we are not be liable in any way for refusing to leave the goods in the specified location

We do not have access to vehicles with cranes and therefore we cannot lift goods over any raised surfaces.

If the delivery driver arrives at your address when the delivery has been booked in and no one is available to accept delivery, with no suitable place for the goods to be left then there will be a redelivery charge equal to the original shipping cost. Please make sure we have a suitable number and that you are available to contact on your agreed delivery date.

If you have provided "Authority to Leave" in the additional delivery comments at checkout, this means that you are happy for the delivery driver to simply leave the pallet unattended at the delivery address if no one is in attendance when he arrives. However, it is important to consider that we cannot be held responsible, in any way, for any deliveries where you have given us authority to leave. Please note we will not call you to book in the delivery if you request the order to be left.

If delivery is refused then a charge for returning the goods will be made to the customer. See cancelation policy for more details.

Should you have any complaints regarding any aspect of your subscription, order or delivery, please contact and we will be delighted to help you.